Working in the hospitality industry, you already know how busy it can be. You know it’s busy and thriving and nearly every hospitality business has a high turnover. When you claw your way to becoming a general manager, you’ll be very aware that it wasn’t an easy ride, which makes you something special in the industry. You need to have dedication and sound leadership qualities that will translate across into the management role you’ve always dreamed of having.
Change is the only real constant in hospitality, and it’s so important for you to know how your organisation can keep up with the others in the same industry. Some hotels and restaurants choose to offer services that others don’t. They also work on having the best back office property management software so that they can keep everything behind the scenes ticking nicely along. There’s nothing easy about being in management in the hospitality industry, but there are some qualities that the elite managers need to have to be successful. Below, you’ll find five common traits that hospitality managers share.
Leading By Example.
As a general manager, you shouldn’t be afraid to muck in and get your hands dirty. Jump on the ringing phone at reception and serve room service when the wait staff are run off their feet. If you want respect from your staff, you need to show them that you are willing to get stuck in and be one of the team.
Support Your Staff.
There is not one member of staff that is unimportant when it comes to running a hospitality business. From the concierge to the housekeeping staff, everyone has a place to be and you need to take responsibility for both the successes and the failures of your team.
Having High Expectations.
You can’t run a business that is public facing and expect anything less than total perfection. Your high expectations will be emulated by your staff, and they will work to the same standards if you are putting those out there.
Demonstrates Integrity.
Treating both the public and the staff with dignity and respect should be a given. You need to be transparent with your staff and with others around you, and you will continue to climb a successful career ladder if you continue to uphold your own standards.
Unafraid To Learn.
Things change so quickly in hospitality and success never ends. Restaurants and hotels evolve and change often, which means that you need to be willing to roll with the punches and continue your own education and learning. Don’t be afraid to stay on trend and innovate with the best of them. Learn your competition and beat them out every time by keeping up with your education.
If you make a good effort to take on every opportunity that comes your way, you’re going to be well-respected in your industry. Be professional in what you do, but assert yourself in the right way and you will be able to show everyone that you are the one to watch.