When it comes to communication these days, most companies consider social media and live chats. And, these things are undeniably crucial for modern customers. But, many of us neglect to realize that phone calls are still a standard part of communication processes. Customers looking for a quick fix will always call rather than type. It’s fair to say, then, that you could lose customers and develop a bad reputation if you aren’t careful here. So, like a circus performer, you need to learn how to juggle all those plates.
The good news is, getting phone calls right isn’t as tough as you might think. In fact, compared to setting up online, this couldn’t be easier. For the most part, you just need to make sure you aren’t falling foul to these common phone call faux pas.
Lost signal
Lost signal is a big issue when it comes to phone calls. We may be able to type to someone on the other side of the world, but brick buildings can lead to lost connections in the same town. That’s something we all have to deal with in our personal lives. It’s annoying, but we work around it. In your company, though, this small annoyance could lose your customers and reputation. It can also lead to miscommunications. The good news is, you can get around this. Instead of relying on a dodgy signal, use internet-enabled phones here. All you need to do is turn to the VoIP services offered in the IT support packages of companies like Safebit Solutions. Just like that, lost signal can become a thing of your phone call past.
Unclear pronunciation
Nothing’s worse than unclear phone pronunciation. We’ve all avoided calling a company through fear of this. It’s frustrating and embarrassing. And, again, it can lead to miscommunications. To make sure you don’t fall foul here, focus on phone training. Emphasize the need to speak slowly and clearly. It’s also worth operating a ‘mystery phone call’ service. This involves calling as a customer and checking staff are following their training. It’s the best way to make sure that every phone call from your company is as clear and concise as possible.
Unanswered calls
Unanswered calls are another major no-go. While online communications don’t require a response in a matter of seconds, phone calls do. You can guarantee a customer is less likely to call back if their efforts go unanswered even once. As such, you should make an effort to answer all calls in the shortest time possible. As well as working to improve your customer experience, this ensures you don’t lose custom unnecessarily. One way to arrange this is to provide everyone in your office with a phone. The chances of you all being unavailable are slim. Failing this, put in place a call on hold system rather than an answerphone. As long as the wait is reasonable, most customers will stick around for this. It’s certainly more likely to lead to sales than a blanket answerphone.